Samson's Pomade - Frequently Asked Questions

Welcome to the Samson's FAQ page! We're glad you're here. We've compiled answers to our most common questions to help you find the perfect product and get the most out of it.

About Our Products

Q: What makes Samson's Pomade different from other brands?

A: We provide hair styling products that are simultaneously also hair and scalp care products. It is important to us how you feel about your hair not only your style. Both is important!

Q: Are your products all-natural?

A: Yes, all ingredients used in our Products are natural, not just marketing!

Q: Where are your products made?

A: We are proud to say that our Products are created and manufactured in Calgary, Alberta! Our manufacturer (ILC) has over 30 years of experience and thrives on an ethically manufacturing environment.

Q: What is the shelf life of your products?

A: All the ingredients are long lasting, nevertheless we recommend a shelf life of 18 month after opening the Product.

Choosing & Using Your Product

Q: How do I apply pomade correctly?
A: For the best results, follow these steps:

1. Start with dry or towel-dried hair. Most of our products perform best in damp hair for maximum hold and texture.

2. Scoop a small amount. Start with a dime-sized amount. Remember, you can always add more, but you can't take it away!

3. Emulsify. Rub the product vigorously between your palms until it breaks down and feels smooth and warm. This is a crucial step!

4. Apply evenly. Work the product through your hair from roots to tips, ensuring even coverage.

5. Style. Use a comb, your fingers, or a brush to achieve your desired style. using a hair blower will give you some more volume.

Q: Are your products easy to wash out?

Ordering & Shipping

Q: How long will it take to get my order?

Q: Do you ship internationally?

Q: How can I track my order?
A: Once your order has been fulfilled and shipped, you will automatically receive a shipping confirmation email that includes your tracking number.

Q: What is your return policy?
A: We stand behind our products. If you are not satisfied with your purchase, please contact us within 30 days of receiving your order. We accept returns of unused products for a refund or exchange. Please visit our "Shipping & Returns" page for full details.

Q: My order arrived damaged. What should I do?
A: We’re sorry to hear that! Please email us immediately through our contact form on our website. Please include your order number and a photo of the damaged product and packaging. We will get a replacement out to you as quickly as possible.

Let’s work together

Q: Do you offer wholesale or barber accounts?
A: Yes! We love partnering with barbershops, salons, and retailers who share our passion for quality. Please fill out a contact form with your inquiries to discuss how we can get started. You will receive special pricing depending on the order quantity.

Still have questions?

If you can't find the answer you're looking for, please don't hesitate to reach out. You can get in touch with us through our Contact Us page, and we'll be happy to help